FAQ

You can use our search bar located at the top of the page to search by product name, category, or brand (e.g., Timik, Modik). You can also browse through our categories like "Electrical Enclosures" via the shop menu.

Yes, product availability is displayed on the product page. If an item says "In Stock," it is available for immediate dispatch.

Simply browse our store, add items to your cart, and click "Checkout". You will be asked to log in or provide shipping details before selecting a payment method.

Yes, go to the "Cart" page where you can increase quantities, remove items, or clear the entire cart before proceeding to checkout.

We use WebXPay, a secure payment gateway in Sri Lanka. You can pay using Visa, MasterCard, American Express, as well as EzCash and mCash.

Absolutely. All online transactions are processed through WebXPay's secure, encrypted environment. e-Cubik.lk does not store your card details on our servers.

Yes, select "Bank Transfer" at checkout. Please transfer the total amount to our account and send the slip to us via email or WhatsApp. Your order will be processed once funds are cleared.

If you receive a defective or incorrect item, please notify us within 7 days. The item must be unused and in its original packaging.

For orders paid via WebXPay, refunds are reversed to the original payment method. This generally takes 5-10 business days depending on your bank.

Log in to your account and go to the "Profile" section. You can update your shipping address and contact details there.

For security reasons, the email address used as your User ID is usually fixed. If you need to change it, please contact customer support.

Click on "Login" and then select "Forgot Password". Enter your registered email address, and we will send you a link to reset your password.